| 05/04/2013 - Doris Harrell
I was very disappointed in this product. I purchased last year. Must say I was very excited when I bought it. But trying to get it to work and contour is a nightmare. The instructions on getting it to contour was more of a headache than anything. My son wants to start a t shirt business and I can\'t even instruct him on how to use the machine. Now the equipment has become part of the furniture stuck in a corner. Bad investment for me. Not happy at all. Now I just stick with my cricut machine or had contour anything I print out.
HeatPressNation.com Staff Response:Hi Doris, thank you for your feedback here. Please note that your cutter comes with free lifetime technical support. We\'re happy and eager to help you in getting your cutter setup and you trained to make sure you and your son are fully comfortable with the operations of the vinyl cutter. We\'re standing by during business hours, please call us! (800)215-0894 M-F 8:30AM-5:30PM PST.
| 04/10/2013 - lyle anderson
This thing is a real bummer I\'m not Einstein but I\'m also not Forest Gump most confusing apparatus I\'ve ever try to set up.The cutter just runs up and down back and forth I try to read the manual and it\'s like foreign to understand...surely there\'s a easier way to cut a piece of vinyl than to spend 5 or 600 bucks .I tried using the online chat but got no where...made feel like a complete moron.Very disturbed in the suppose to be beginners cutter EXPERT 24 .
HeatPressNation.com Staff Response Hi Lyle, thank you for your feedback here. We do ask that you please call us! We have technical support staff on hand to get you up and running in setup. Typically 5-10 minutes on the phone with our tech staff will get the right settings on your machines set to default and you cutting with ease. We look forward to your call - (800)215-0894 M-F 8:30AM-5:30PM PST.
| 04/01/2013 - Felicia Souza
My review is more about the people that work at heat press nation than the vinyl cutter itself, because... I bought this cutter to help enhance my tshirt business by using vinyl and being able to contour cut dark transfer pieces, I've had it about 3 weeks now and i have not been able to get it working. I called heat press a TON of times, i feel bad they had to talk to me so much, but every time i called they were more than helpful and after my 10th call there i finally have it up and going with no problems and working great! I was regretting getting this contraption until i finally figured it out and i couldnt have done that without the help from customer service!! So if you do decide to get this cutter which i recommend doing, dont worry if you are having problems figuring it out, they have amazing people you can call to help you out!
| 01/10/2013 - Virginia Alvarez
I walked in the shop close to closing time. I thought they would say to come back next day because they were closing. To my surprise that wasnt the case. The person there was very nice and able to help me with what i wanted and needed and answered all my questions. I not only purchased an Expert 24 LX but I also purchased a heat press. I was told if I had trouble installing my vinyl cutter I could give them a call and they would help me. Sure enough. I tried making it work on my own but I am not a computer expert at all. I made 1 call and they helped me get my cutter going. It took less than 10 minutes. I was so happy this thing was cutting :) CHING CHING :) THANK YOU GUYS AT HEAT PRESS NATION YOUR GREAT.
| 12/15/2012 - Donald Sylvester
I have a airbrush tshirt business in Illinois. And was looking into plotter cutters to increase sales. I did a lot of research and was leaning toward a Roland cutter. After talking with heatpress nation they convinced me that the GCC would be fine for what i was needing. I was a bit sceptical at first not going with the more exspensive cutter. But must admit i was pleasantly surprised at how easy and how reliable the GCC was to use. Absolutely no regrets with purchase, and saving 1200 dollars was nice to.
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