06/08/2011 - Kelly Duvall
Product came dented and sounded like glass or something broken off inside the upper platinum. It was stuck in celcius and the control panel would not respond. Now all my orders that are already behind are going to be extremely behind and who knows, I may lose my biggest customer waiting on a replacement.
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UPDATE: Customer Kelly Duvall heat press was determined to be damaged in shipping. Customer was immediately exchanged for an HPN model 16x20 heat press machine. To expedite shipping timeframe, we shipped the replacement immediately upon notification of this problem. Customer response by email was \"This heat press is definitely 100 x better... we are so far pleased with this machine...Thank you for working with us to make this right\"
Thank you Kelly for working with us as well! Please let us know if we can be of any further assistance!***
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