This is the first Heatpress I have ever owned. I did my first event on 8/24/2024. This unit performed superb. We did customs printing as they ordered. I am So pleased with this investment. Amazing quality and craftsmanship!
Bringing Our Showroom To You
When you shop on HeatPressNation.com, you can connect live with one of our MyExpert representatives through video chat. Whether you need guidance on choosing the right heat press, comparing direct to film printers, or understanding sublimation, we’re here to help—just like we would in a physical store, but from the comfort of your home or workspace.
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Video Shopping FAQ
Is the video shopping service free to use?
Yes! Our video shopping service is completely free. There are no costs or obligations—just expert guidance to help you make informed decisions.
Is my video and audio required, or can I just watch the demo?
Your video is completely optional! If you prefer, you can join with just audio or even use the chat feature within Google Meet to ask your questions while watching the demo.
Can an expert help me troubleshoot or provide technical support?
While our video shopping service is focused on helping you choose the right products, we do offer video technical support! Simply call 800-215-0894, option 3, and request a video support call. One of our technicians will then switch you to a video call to assist you.
Do I need to download any software to join the video call?
No downloads are necessary! Our MyExpert representatives will send you a Google Meet link, which you can open in your web browser on a computer or mobile device.
What are the available hours for live video shopping?
Our MyExpert representatives are available during our standard business hours which are Monday to Friday from 7:30am - 4pm Pacific Time.
How long does a typical video shopping session last?
Your session can last as long as you need! Whether you have a quick question or want an in-depth comparison, our representatives are here to help for as long as you’d like.
Can I request a demo for multiple products in one session?
Absolutely! Let our MyExpert representative know what you’d like to compare, and they will guide you through multiple products in a single session.
Is there a limit to how many times I can use this service?
No, you can use the video shopping feature as many times as you need! We’re here to help whenever you need expert advice.
Can I make a purchase directly during the video call?
While you won’t be able to complete a purchase within the call itself, our representative can create a virtual shopping cart with the items discussed and email it to you. This allows you to check out at your convenience with everything you were shown during the session.
Will I be connected with a real person or an AI chatbot?
You’ll be connected with a real, knowledgeable MyExpert representative who specializes in heat press equipment, sublimation, and DTF printing.
What if I need help but don’t want to use video chat?
No problem! You can still reach out to us via live chat, email, or phone, and our team will be happy to assist you.
Can I schedule a video shopping session in advance?
Our video shopping sessions are available on a first-come, first-served basis. Depending on volume, making an outbound call may be difficult. However, if you would like to schedule a session for a future date, simply email our support team at support@heatpressnation.com and request a video shopping call. Please include your preferred date and time.
What kind of questions can I ask during the session?
You can ask about product features, comparisons, technical specs, workflow recommendations, and even request live demos for certain products. Our goal is to help you find the perfect solution for your needs.
Can I use my phone or tablet for the video chat?
Yes! You can join the video call from a smartphone, tablet, or computer—whichever works best for you.
What if I experience technical issues during the call?
If you have trouble connecting or experience any technical issues, you can try rejoining the call using the same link. If the issue persists, you can reach out to us via live chat or email, and we’ll do our best to assist you.
What if I'm not ready to buy?
No problem at all! Our video shopping service is designed to help you make informed decisions at your own pace. There’s no pressure to purchase—just expert advice to help you whenever you’re ready.
Do MyExpert representatives earn commission?
No, our experts do not earn commission. Their primary focus is education and helping you find the best equipment for your specific needs. Everyone’s journey is different, and there’s no single "perfect" machine for everyone—only the best one for you.