No problem at all! There is always the option to ship it in to our repair facility.
To ensure safe transit, use of the original box and packaging is required otherwise damages may occur. Damages from use of non-original packaging will incur costs or may cause the machine to become non-repairable.
Warranty does not cover shipping expenses to get the machine back and forth however our discounted shipping rates can be extended.
To schedule a shipment repair, please call our technical line at: 1.800.215.0894 x 3.
This is the first Heatpress I have ever owned. I did my first event on 8/24/2024. This unit performed superb. We did customs printing as they ordered. I am So pleased with this investment. Amazing quality and craftsmanship!