COVID-19 (Corona Virus Update)
Due to the impact of COVID-19, we're taking extra precautions to protect the health and safety of both you and our associates. That means all orders must be placed online and no in-store pickups are allowed. Order shipments and customer service response times will take longer than usual, and two-day and next-day shipping are not currently available. Orders are being processed on an average of 3 to 4 business days. We're working to get your order to you as quickly as possible. Thanks for your patience.
Orders are normally shipped within 24-48 hours, however, in some cases, longer shipping times may apply. Most products ship from our warehouse here in Fullerton, CA, but in some cases, products will need to be shipped from other warehouses across the country. If you need your products by a specific date, please notify us by phone at 1-800-215-0894 and we will do everything that we can to accommodate the request. HeatPressNation.com ships to any location where UPS, FedEx, and the US Postal Service can deliver
Free shipping promotions and/or offers only applies to to shipping destinations within the contiguous United States (The contiguous United States does not include Alaska, Hawaii, or any other territories under the control of the United States.) Additional shipping costs will apply to Alaska and Hawaii. Items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. Does not apply to items that ship via freight shipping methods.
Any new or current Free Shipping offers and/or promotions cannot be applied to past orders.
Refused Shipments and Returns
Any costs incurred by HeatPressNation.com for unauthorized shipment refusal and without first obtaining an RMA number from HeatPressNation.com will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 15% restocking fee will be charged on any order if delivery is refused, or 10% restocking fee for store credit. Any authorized return shipment to HeatPressNation.com and HeatPressNation.coms' suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers' expense.
Shipping Address Authorization
We will only ship to your billing address linked to the credit card unless you authorize the requested shipping address with your credit card company. Your order will not be shipped and held until we can authorize the mismatched address. We will attempt to contact you via email and/or phone to resolve these issues, so please ensure that your contact information is up-to-date on your account/order. You may also preemptively contact us after placing your order to expedite this process. Any order whose shipping address is different from the billing address of the purchasing credit card will be subject to our authorization procedures.
Once your package leaves the warehouse, we'll send you an email with a tracking number. You can click the tracking number in that email anytime to see where your package is. You can also check your order status by logging in to your account and clicking on the "My Orders" link. Delivery dates are Monday - Friday, excluding all major holidays. Deliveries are not made on Saturday or Sunday. (FedEx Home Delivery shipments may deliver on Saturday or Sunday where applicable.)
Lost or Stolen Packages
For lost or stolen packages, Heat Press Nation requires that our customers reach out to us within 24-48 hours of delivery confirmation after having determined a package has not arrived, is lost, or has been stolen. In the event that a package cannot be located, our representatives will ask that you check around your residence or, if you live in an apartment, with the front desk or security office. If the package is still not able to be located, please know that every case is unique and we do ask that you contact us promptly so that we can process an investigation.
Equipment such as heat press machines, vinyl cutters, printers, and other high dollar value items typically require an investigation/claim to be opened with the logistics provider in order to determine the whereabouts of the package before a replacement or authorized solution is provided. At times, investigations may take up to 7 business days to be completed. Claims are generally opened by a customer service representative on our customer's behalf with the logistics provider.
Items such as vinyl, supplies, transfer paper, and so forth may be replaced at Heat Press Nation's sole discretion, however, replacement is not always guaranteed.
We understand that an issue like this can be frustrating, therefore, we do ask that you contact us immediately so that we can process your lost package investigation as quickly as possible.
The equipment that we sell on HeatPressNation.com, including heat presses, vinyl cutters, and printers, is designed to work with American power outlet standards. Because of this, and the complicated logistics and costs associated with international shipping, we will not ship orders to addresses outside of the contiguous United States, Alaska, and Hawaii. In addition, we will not ship to freight forwarding companies inside the United States whose purpose is to reship our products internationally.
Orders that are found with a shipping address of known freight forwarding companies will be canceled and refunded. Any product that makes its way out of the United States will not be eligible for warranty service or return while outside the country.
Should you have any questions or concerns about our shipping policy, please contact us at support.heatpressnation.com
The HeatPressNation Team