INKJET SERVICE CONTRACTS
The Service Contract Program extends the terms and conditions of Roland DG’s Limited Warranty (which are hereby incorporated herein by reference) for additional periods beyond the original warranty period. The Service Contract Program is not an offer to contract. Roland DG retains a requisite to decide which, if any, of customer’s products may participate in this program.
Terms and Conditions
Exclusive use of Roland DG inks - You must use only Roland DG ink throughout all service periods
- Use of non-Roland DG ink at any time during any service period disqualifies your product from receiving any Service Contract coverage
- You may be required to provide proof of purchase of Roland DG ink in order to substantiate its continuous and exclusive use
- Repair and maintenance made necessary by the use of any ink that is not expressly certified and approved by Roland DGA Corporation is not covered by the Roland DG Manufacturer Warranty or any Roland DG Service Contract
Third party components
Service Contracts also do not cover any damage caused by the use of non-Roland DG ink cartridges, third-party software, applications, parts, components or peripheral devices added to the product after its shipment from Roland DG.
What isn’t covered under the Roland DGA Care Service Contract?
- Consumables – wiper blades, cutter pad, pinch rollers, sponges, wiper pads, wiper scrapers, and media clamps
- A print head damaged by misuse, neglect, accident or modification – such as head crash/strike caused by misuse of media or media clamps
- Cap Tops for all UV products, SPi model VersaCamm’s and legacy products are considered consumables.
- Non-service level (user level) calibrations
- Parts that have reached the end of their lifecycle, and parts that have worn out from use, including print heads
- Software and computer issues are not covered
Coverage Period
Coverage begins upon expiration of any existing coverage, and will continue for 6-12 months. Coverage on machines where the original warranty or coverage has expired will be back dated to the expiration of the original coverage and pro-rated to reflect that date.
Transfer of contract
Warranties and Service Contracts are non-transferable.
