At HeatPressNation.com, we are committed to your total satisfaction. With our extensive product offerings, helpful sales & customer support staff, and extensive video library of instructional materials, we strive to give you the tools and knowledge to increase your confidence in purchasing the proper equipment from Heat Press Nation. We believe this will benefit you as you start or grow your garment and gift decorating/customizing business.
As your browse our website, please take into consideration that we offer Quality Products, which are backed by a 1-Year Warranty and Free Lifetime Technical Support. Please continue reading for more details on our Return Policy.
30 Day Return Policy:
All returns and exchanges must be made within 30 days of purchase and are subject to a 15% restocking fee. Customers may elect to receive a store credit or refund.
For Heat Presses: Any return of a heat press requires an RMA to be processed by a representative. The return of a heat press requires that all original packaging is included, specifically, the original box and foam moldings, stability board, manual, any accessories, and power cable (if applicable). All returns are subject to return shipping fees and a 15% restocking fee if a return is preference based and the machine is free from defects. (Refer to our DOA policy for information on defective or damaged returns.)
Under certain circumstances, we are able to waive the 15% restocking fee when a replacement product is purchased of equal or greater value or under special consideration. However, the returned item must be in like new condition and must not show signs of extensive use. Simply place an order for a new heat press and upon receipt of your returned heat press, we will issue a refund with zero restocking fees. Please note, to/from shipping costs shall still be deducted from the refund amount. In the case that a free shipping promotion is applied to the original order, initial and return shipping will be deducted from the refund amount and is non-negotiable.
When requesting an RMA, the representative should inform you of all costs associated with the return prior to accepting and processing the RMA including to and from shipping and restocking if applicable. (Returning press must be in brand new condition, with all original packaging, paperwork, manuals, and accessories included to be eligible for waived re-stocking fee.)
Return to Sender: When an order is placed and shipped and the package is undeliverable, Heat Press Nation reserves the right to assess to and from shipping costs for the return. When the item arrives back, a refund will be processed for the item less the to-and-from shipping costs. We ask that if you are expecting to return a product, please reach out to our customer service team so that they may guide you in the best way to return your item.
For Consumable Items Only: We are able to accept consumable items within 30 days of purchase, however, customer would be responsible for return shipping. Consumable items are subjected to a 20% restocking fee if it is not returned in the original condition in which it was received. Consumable items include transfer paper, heat transfer vinyl, sublimation blanks, etc.
Please note: We are not able to accept returns on inks that have been opened. Please double check your packaging to ensure that you have received the correct inks for your designated printer. For further inquiries, contact us directly at (800)215-0894.
*Does not apply to large format heat presses.
15 Day DOA/Shipping Damage Policy:
All of our heat presses undergo a thorough quality control inspection before leaving our warehouse. Because of our strict quality control procedures, we are confident that your heat press will be in 100% working order upon delivery. Occasionally there are situations where products are damaged in transit and as a result, may not be in proper working or cosmetic condition upon arrival. In these situations we are happy to exchange your damaged/DOA/defective item with a brand new, direct replacement entirely at our expense.
To be eligible for a no-cost replacement, claims must be made within 15 days of product delivery. Please inspect your items immediately upon delivery and notify your delivery driver immediately if there is any physical damage to the packaging.
If your item has arrived either damaged in transit or in less-than-perfect working condition, please contact us immediately at (800)215-0894 or firstname.lastname@example.org. To assist in our claims process, we kindly request that photos of the damaged product be sent via email.
Exceptions to Return Policy:
Vinyl Cutters & Printers: Vinyl Cutters may only be returned in new, unused condition. If included software has been registered/installed, the full value of that software shall be deducted from the return value.
Printers can only be returned in factory sealed condition, with no inks/toner installed and the serial number unregistered. No exceptions can be made for printers with installed ink/toner, nor printers with registered serial numbers. Inks, toner cartridges, and waste collection units can only be returned in factory sealed condition. If any of these items are damaged in shipping or are otherwise DOA, they shall be replaced only with an identical item.
Vinyl Cutters, Printers, and Printer Consumables are subject to a 20% restocking fee. If a vinyl cutter or printer is returned damaged, missing items, or altered in any way, we reserve the right to assess any additional restocking fees up to the full value of the purchase, depending on the condition or missing items. Any software that is included with the vinyl cutter or printer must come back uninstalled and unregistered. Should any software be installed/registered, the full value of that software will be deducted from the refund or credit.
Made to Order Products: Some products on our website are made to order after an order has been placed and are noted as such in the product description. Made-to-order items cannot be cancelled or modified once the order has been placed. If an order is cancelled for one of these items, a restocking fee and/or product manufacturing cancellation fee may apply. These fees vary by manufacturer. Please contact us directly at (800)215-0894 or email@example.com if you have any questions about the return details for any made-to-order item specifically.
Clearance Items are all final sale; we are unable to refund or exchange these items.
Requesting a Return
If you wish to return or exchange any item purchased from Heat Press Nation, please contact us directly to request a Return Merchandise Authorization (RMA). We can be reached at (800)215-0894 or firstname.lastname@example.org. Our office hours are 7:00am to 5:00pm Pacific Time, Monday through Friday. Returns are not able to be accepted without a valid RMA number. To expedite the processing of your return, please include both the Order and RMA numbers with your return.
Refunds are issued via the original form of payment and processed within 3-5 business days of receiving an item at our Fullerton, CA headquarters. Credit card refunds may require an additional period of time before being reflected in your account, depending on your financial institution.
Returned products must be in brand-new condition. This means the product has not been modified, damaged, or altered and is in the same condition as when it was received. ALL original packaging, manuals, registration cards, accessories, etc. must be included as well, which includes the original box and specialized foam moldings. Items not received in new condition or with missing accessories/materials may have an additional restocking fee assessed, up to the full price of the item depending on the condition in which it was received. Unfortunately, we are unable to accept returns without all original packaging materials. Buyer is responsible for all return shipping costs, which will be deducted from the final refund amount. Items purchased with a free shipping promotion are still liable to have the regular cost of shipping deducted from the final refund amount as well.
All returns must be shipped prepaid to:
2300 E. Walnut Ave.
Fullerton, CA 92831
It is the customer’s responsibility to properly package and secure returning items to ensure no damage occurs during transit. For heat presses and other machinery, this means the original packaging complete with specialized foam moldings*. Credit will not be issued on products damaged due to negligent packaging. It is also recommended that your return be insured up to the cost of the product in case of damage in return shipping.
*In some cases, a replacement heat press box with specialized foam moldings may be available for purchase if you have discarded yours. Please call to check for availability; stock of replacement boxes not guaranteed.