To prevent scorching and to protect your heat platen, we recommend using a Pro Grade Non Stick Sheet placed between the substrate and the heating element.
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They went above and beyond to help me with my heat press
They went above and beyond to help me with my heat press. When I purchase another press or printer it will be from this company. They all get an A++++++++
Hello to anyone who might be interested. I bought a sublimation printer and I want to thank the shipping team because I didn't just speak with one person, I spoke with several, and they were all incredibly kind and professional. I had an emergency with this purchase, and they truly went the extra mile to help me get it on time, and it did! It arrived a day early and in perfect condition! Thank you so much!
I apparently made a mistake on my ink order and received 2 of the same colors. I called and customer service was very friendly and polite and took care of it immediately. Shipped out the correct item within an hour and sent me a free return label to return the one I didn't need. I don't believe I have ever had an issue be resolved that quickly and efficiently before. Thank you for all you did.
