Prepress: 20 seconds with the top facing up and covered with a Pro Grade Non Stick Sheet. Allow the substrate to fully cool prior to attempting your sublimation transfer. This will ensure optimal quality transfer of your design.
To prevent scorching and to protect your heat platen, we recommend using a Pro Grade Non Stick Sheet placed between the substrate and the heating element.
Hello to anyone who might be interested. I bought a sublimation printer and I want to thank the shipping team because I didn't just speak with one person, I spoke with several, and they were all incredibly kind and professional. I had an emergency with this purchase, and they truly went the extra mile to help me get it on time, and it did! It arrived a day early and in perfect condition! Thank you so much!
I apparently made a mistake on my ink order and received 2 of the same colors. I called and customer service was very friendly and polite and took care of it immediately. Shipped out the correct item within an hour and sent me a free return label to return the one I didn't need. I don't believe I have ever had an issue be resolved that quickly and efficiently before. Thank you for all you did.
One email got the knight team in action and the fulfilled the lifetime warranty on the platen. One day to ship there, one day to fix, and one day to ship back. Amazing customer service!
