I apparently made a mistake on my ink order and received 2 of the same colors. I called and customer service was very friendly and polite and took care of it immediately. Shipped out the correct item within an hour and sent me a free return label to return the one I didn't need. I don't believe I have ever had an issue be resolved that quickly and efficiently before. Thank you for all you did.
One email got the knight team in action and the fulfilled the lifetime warranty on the platen. One day to ship there, one day to fix, and one day to ship back. Amazing customer service!
