*Due to the physical nature of this material expanding under heat, it is recommended to use lower pressure levels or pre-heating the substrate prior to application. This will help prevent too much force from being applied against the expanded surface during application.*
The HPN MyExpert Support guarantee is our commitment to Life Time Technical Support. No matter where you are in your products life cycle, we will be here to provide support to your product and make sure you are fully covered.
Often imitated, never duplicated; our dedicated team of technicians are capable of providing support to your product at any point of its life. Whether it be during the setup process or even years down the line where troubleshooting may be required, they'll have your back and provide a solution.
Our MyExpert Support will always be there for you so you can purchase with confidence!
Received my 17” latte mugs in excellent condition.
Also, the delivery time was exceptional. The sublimation holds well for the graphics. This is my second order with this company and I’ll be ordering more. Thank you!! :)
I just unboxed my latte mugs now, and they are all in excellent condition. I really appreciate the fact that they were boxed separately, (box inside of a box) and bubble wrapped. I hear horror stories of people receiving their items damaged, so I was skeptical on the condition upon receipt. I understand that damage can happen during transport. I’m glad it was not the case. Because you took consideration and care when wrapping the items, I would purchase from your company again. Thank you.
Sadly 7 of my 24 mugs was broken and unusable. Patrick provided quick resolution. Excellent customer service!
The mugs sublimate beautifully.
For what it's worth exactly as described not a single one broke.
The finish quality of the product is right on par for what you pay per cup. I have had some other higher quality cups however they did come at a higher price per cup.
These are great for a cheap project and I will be buying again as long as the price stays the same.
The shipping department shipped these right out and I got them in 3 days.
I contacted customer support about them before I place the order super helpful.
Thank you and looking forward to repurchasing these again
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